property manager SERVICES
Global Guest Experiential Partners
You are managing and acting as ambassador for multi million dollar brands for some of the most iconic and recognisable brands in the world, many listed in the top 50 most recognisable brands in the world (as defined by CoreBrand Index).
Failing to represent the brand and provide the required experience to Guests imposes heavy financial penalties on you and impacts revenue and loyalty.
Working for property owners whether single brand or multi-brand portfolio we can evaluate your properties, provide essential insight and help build common best practice across sites.
We want every Guest to have an exceptional experience that exceeds expectations
We share the same vision and the Guest is at the heart of all we do, you do and your hotel brand wants you to do. The brand owner may provide Operating Manuals (of varying detail) along with some support in operational matters. The reality is that as the property manager, your staff know who you are, how you operate and how to 'game the system'.
The way staff operate and behave around management is often very different to the way they interact with Guests and the level of service they provide. Using our GEE model we work to identify areas of the operation that are failing to deliver an exceptional Guest experience, evidence it, present and where required we work with you to implement change. Or if you prefer, we provide reporting on the first stages and hand over to you to implement change using your own in-house team.
Flexibility is at the heart of what we do and whilst we have processes and models in place, our ultimate aim is to help you deliver exceptional Guest experiences which in turn help drive loyalty ad revenue.
GUESTX is NOT Mystery Shopping, GUESTX is Experiential Evaluation
The brand owner will no doubt have your own in-house teams of Quality Assurance, you may well employ a 'mystery shopper' team but we see inexperience, complacency and 'employee' mentality creeping in to do an injustice to delivering a comprehensive, evidence based, detailed insight into how your operation is running.
Our teams are experts in the hotel industry, only inspect hotels (unlike agencies who use personnel to mystery shop a hotel today, a pizza restaurant tomorrow and a supermarket the day after). Our evaluation model is unique, in-house developed and provides the most comprehensive insight into your property.
are you ready to take the guestx challenge?
Every hotel loves to think they deliver exceptional Guest experiences, but do they really?
Introducing the GUESTX Challenge.
A simple way for brand owners, property management companies, general managers, bloggers, in fact anyone to get a deep insight into a particular property in a cost effective and low risk manner.