GUESTX
Global Guest Experiential Partners
We want every Guest to have a great experience...
all the time, every time.
Our services are divided into two key areas:
REVIEWS
Most clients start their Guest Experiential Evaluation (GEE) journey with us through having a review undertaken of a property. Our reviews follow our own in-house model covering over 1000 individual aspects of the experience from the time of booking through to checkout.
We typically work for four groups of clients, however our highly flexible approach means we can provide relevant reviews for any client including comprehensive competitor analysis.
consulting
Identification of issues in experience delivery is just the first step in delivering great Guest experiences for every Guest, every time.
Whilst hotel brands and property management companies will no doubt have SOPs in place. These are often outdated, not reviewed or no longer relevant with the reality of what the manual or brand values state and what is delivered is often unrecognisable.
GUESTX provide a range of consultancy services drawing upon over 50 years combined experience in hospitality and compliance (in areas such as housekeeping and hygiene delivery). The gateway to consultancy is usually via our comprehensive GEE review as this gives us first hand exposure to the issues as opposed to perceived issues. Where an issue has been identified and action is required in a specific area of the hotel operation e.g. housekeeping we can provide direct consultancy to deliver solutions.