guestx challenge
Global Guest Experiential Partners
Every hotel loves to think they deliver exceptional Guest experiences, but do they really?
Introducing the GUESTX Challenge.
A simple way for brand owners, property management companies, general managers, bloggers, in fact anyone to get a deep insight into a particular property in a cost effective and low risk manner.
Here's how it works.....
Book a Challenge
Let us know the the hotel you want reviewing and if there are any particular areas of concern that you want to focus on. This can be as detailed or brief as you want as our GEE model covers off pretty much all touchpoints within a typical 20 hour stay.
Our preference is always to have flexibility to book a stay within a defined period e.g. 2 weeks and not be subject to a specific night unless there are operational elements or issues that you want reviewing.
costs
We pride ourselves on offering a totally transparent charging structure and the costs of the evaluation are as follows:
Variable Charge Element: Bed and breakfast rate at the hotel applicable to the chosen night of the stay plus cost of dinner
Fixed Charge Element: Incidentals, travel and reporting fee of £195
Payment can be made via pro-forma invoice or via credit card. At time of booking via credit card payment we collect £195 and once the night stay is booked, we will charge the stay cost.
reporting
Within 48 hours of the stay, we email you an evaluation report including reporting on any specific issues that you require.
The general format of the report is the same across all our client groups. We cover off over 1000 individual inspection points, however the report does not provide a pass / fail checklist, but a report with feedback on each area. For brand owners and property managers, we include more in-depth reporting and sampling and for website / blogger and personal traveller there is a deeper focus on the property experience, location and local environment.
followup
Following our review, GUESTX provide a range of consulting services to further investigate, review and develop the experience within service areas highlighted within the report.
For more details on our report content, please get in touch.
book a GUESTX CHALLENGE